Caesarstone has announced the appointment of a new head of customer service for the UK and ROI. Aisling Murrihy has taken on the role and has worked with high-end brands including Hermès, Anya Hindmarch, Agent Provocateur and Selfridges throughout her 20 year career.

Prior to taking on this new appointment, Aisling led customer service teams in the beauty and skincare industry at L’Oreal, Medik8, and Charlotte Tilbury. In addition, her experience includes working with John Lewis Partnership, Apple and sofa company Snug.

Edward Smith, managing director at Caesarstone UK and ROI said: “Aisling’s appointment as Caesarstone UK and ROI’s first Head of Customer Service is a critical step in our strategy to enhance customer satisfaction and service excellence. Over the past few months, we have made significant strides to ensure exceptional customer experiences, including new appointments in our retail, trade and housebuilder divisions, improvements in logistics and operations, and the implementation of new service solutions. Introducing a Head of Customer Service is the latest move in our ongoing dedication to ensuring our customers receive the best possible care.”

Jonathan Stanley, VP of marketing and customer service at Caesarstone UK and ROI added:  “I am delighted to welcome Aisling to the team and she brings with her fantastic experience and knowledge. Recent customer feedback confirms that we enjoy a solid reputation for having premium products. Aisling’s arrival will help us ensure that we have a premium service proposition to match”.