Caesarstone, the global leader in premium surfaces, is pleased to announce the appointment of Kieta Skinner as Customer Service Team Lead, reinforcing the company’s commitment to delivering best-in-class service to its customers and partners.

Kieta joins Caesarstone with a wealth of experience in leading high-performing customer service teams, having previously held senior roles at American biotechnology and biomedical engineering firm, Boston Scientific, and life sciences measurement and tools company, LGC Genomics. With a proven track record in streamlining operations and enhancing customer journeys through process improvement, Kieta’s appointment marks another step in Caesarstone’s continued investment in elevating its customer experience.

Over the past 18 months, Caesarstone has introduced strategic improvements to better support its customers and trade partners. The brand has upgraded operational processes, appointed its first Head of Customer Service, and recently overhauled pricing - repositioning top designs into lower tiers for up to a 17% reduction and expanding bulk-purchase discounts across all customer segments. Kieta’s appointment as Customer Service Team Lead further underscores Caesarstone’s commitment to a customer-centric culture and ongoing service excellence, ensuring every interaction reflects the brand’s dedication to quality and genuine partnership.

“Excellent customer service is fundamental to how we operate at Caesarstone,” comments Edward Smith, MD at Caesarstone UK & ROI. “Every improvement we’ve made - from operational upgrades to key appointments - reflects our commitment to delivering the best possible experience for our customers and trade partners. Kieta’s leadership will play a fundamental role as we continue to evolve and strengthen our service offering, with her appointment marking another important step in our ongoing investment in customer satisfaction.”

About Caesarstone

Established in 1987, Caesarstone is a global leader in premium surfaces, specialising in designs that create dynamic and inspiring spaces. An award-winning multi-material portfolio of over 100 colours combines the company’s innovative technology with its powerful design passion. Spearheading the market for high-quality, sustainable surfaces, Caesarstone delivers timeless beauty with functional resilience – creating materials for a vast range of indoor and outdoor applications, such as kitchen worktops, splashbacks, and bathroom vanities.

Since pioneering quartz countertops almost four decades ago, Caesarstone has continued to innovate in both aesthetics and performance, expanding into porcelain, mineral, and advanced fusion surfaces. Porcelain provides bold design options, whilst its UV resistance and weatherproof qualities make it equally suitable for indoor and outdoor spaces. The brand’s mineral surfaces are crafted using up to 40% recycled materials, offering customers an eco-friendly and low-silica worktop choice that beautifully merges form and function. ICON, Caesarstone’s range of advanced fusion surfaces and the most recent addition to its portfolio, is formulated with up to 80% recycled content, resulting in superior sustainability, exceptional robustness, and remarkable design versatility.

Caesarstone holds a steadfast commitment to our planet’s wellbeing, as demonstrated in its latest Environmental, Social, and Governance (ESG) progress report. Additionally, Caesarstone is proud to have an Environmental Product Declaration (EPD) certification, providing transparency on the sustainability of its products. Caesarstone has also earned ISO 14001 (environmental management standard), ISO 9001 (quality management standard), and NSF (public health and safety) certification, has third-party verified Declare Label status, and offers a unique Lifetime Warranty across all residential applications.

Caesarstone UK & IE has showrooms and distribution centres in London and Dublin. The brand serves fabricators, kitchen studios, housebuilders, architects, designers, and consumers across the UK and Ireland – and on a global scale. From design selection to installation and aftercare, Caesarstone provides comprehensive support at every stage. The knowledgeable team offers expert guidance, tailored solutions, and reliable after-sales care to ensure both homeowners and professionals feel supported and confident in their surface choices.