What do you do when you're not working?
My family takes centre stage in my life. My weekends are filled with sporting activities for my children, which often cast me in the roles of chauffeur and spectator at football matches, cricket games, kickboxing sessions, and swimming events, among others. Despite the occasional complaints about shuttling them around, I cherish these moments. I frequently tell my wife that my favourite times of the week are spent on the side-lines, wholeheartedly cheering them on, no matter the sport. During that hour or so, I focus solely on supporting them, and it's truly wonderful. While I may occasionally grumble about all the driving, I know I'll miss it when it comes to an end, and I wouldn't want it any other way.
Occasionally, between my children's activities, I manage to find time for cycling, weather permitting. Over the past few years, I've developed a passion for cycling. This involves either donning Lycra attire and embarking on long-distance road bike rides or tackling steep terrain on a mountain bike. Regardless of the type of ride, one thing remains constant: no bike ride is complete without a stop for cake!
What do you value above all else?
In my view, trust is paramount. It's one of the reasons why many of my customers continue to do business with me today, as they did 17 years ago. They know they can rely on me. When I make a commitment, they trust that it will be fulfilled competently and on time. In an industry where promises are often broken, trust is the most important thing for me and this works both ways. Where we can have an honest and open working relationship with our customers built on trust, we can achieve great things together.
When it comes to your staff, how do you cultivate a positive working environment?
We all spend a lot of time at work, so it's crucial to ensure that it's not only productive but also enjoyable. Launching a brand from scratch involves a substantial amount of hard work, but we believe in infusing a sense of fun throughout the journey. I genuinely look forward to Monday mornings and the opportunities the week ahead holds. I believe that, as a leader, if you approach your work with a smile on your face and a deep passion for what you do, some of that enthusiasm naturally rubs off on your team.
In my view, the most crucial element in creating a conducive working environment is establishing trust and honesty. I strive to foster an atmosphere where my team feels comfortable sharing personal concerns, such as a child's illness or the need for a hospital appointment, without fear. The primary way to nurture this environment of trust and honesty is to lead by example. For instance, recently, I was planning a customer visit and an overnight trip with one of my sales managers when I realised it clashed with my son's football match. Consequently, we rescheduled the trip for a few days later, and I was transparent about my reason for doing so—I didn't want to miss my son's match. As it turned out, my son was named team captain for that football match, and his team won 4-0 with him earning the title of Man of the Match. If I had missed that game, I would have been devastated, so I am pleased that I made the right decision. My aim is to create an environment where my team feels empowered to be equally honest and make choices aligned with their personal commitments and priorities.
Find out more about Laminam at laminam.com